Please note that it is users' responsibility to ensure that digital payment tokens (DPTs) are sent to the correct address and network. Binance.sg will not be liable for any losses if DPTs are sent to the wrong address or network by the users.
All DPTs recovery services are strictly provided on a case by case basis. We do not guarantee that DPTs will be successfully recovered.
Please note the following with regards to the recovery of DPTs:
- The time period for recovery of DPTs may take up to 2 months
- DPTs may not be capable of recovery if they are sent to the wrong address. Please ensure that your DPTs are sent to the correct address
- A recovery charge of 0.005 BTC per transaction would be charged for all successful recoveries
- For recoveries that require technology investment, such recoveries may not be feasible. Even if they are, it may require longer duration with additional recovery charges
Please reach out to us via here if you would require any support, thank you.